Username required Feb 11

Secure Login Update: Use a username to sign in

Starting February 11, you’ll sign in to Online Banking using a unique username instead of your account number. This helps protect your information and adds an extra layer of security, with minimal disruption.

Recommended: Update your username before Feb 11 so you’re ready for your next login.
Required by
February 11
Username login becomes mandatory
Login

How to change your username

1Open Online Banking or the Mobile App

Mobile App: Home screen → tap Change Username.
Desktop: Home page → Featured Products (top left) → Change Username.

2Create your username
  • 1–20 characters
  • Usernames are not case-sensitive
  • No special characters
  • Cannot begin or end with a space
  • Cannot include your account number
  • Cannot include your first or last name
  • Cannot be all numbers
3Verify your device (MFA)

For added protection, you may be asked to enter your PIN and a one-time security code. Your device can be remembered for up to 60 days.

Common questions

Why is this change happening?
Account numbers can be sensitive information. Using a username helps reduce the risk of fraud and unauthorized access.
What if I don’t update before Feb 11?
You’ll be prompted to create a username the next time you log in.
Will anything else change?
No—this update only changes how you sign in. Your accounts and Online Banking features remain the same.

Need help?

We’re happy to help if you have questions or need assistance updating your username.

Call or text
616-787-7481
Visit
Visit your local branch